Privacy Policy

1. Information We Collect

• Customer-provided information: name, email, phone number, delivery address, order details, payment information (processed by our payment provider), reviews, and communications with support.
• Vendor-provided information: business name, contact details, bank/settlement details, menu/product listings, tax IDs, and operational hours.
• Automatically collected: device info, IP address, browser user agent, cookies and similar tracking technologies, usage logs.

2. How We Use Information

• To process and fulfill orders and to route orders to the appropriate vendor.
• To manage payments and refunds in coordination with our payment processor.
• To communicate order status, promotions, and account notices.
• To detect and prevent fraud and abuse and to comply with legal obligations.

3. Sharing Information

We share personal information as follows:

• With the vendor fulfilling the order — vendors receive the customer name, delivery address, order details and phone number as is necessary to fulfill and deliver the order.
• With payment processors and banks to collect payments, process refunds and reconcile settlements.
• With service providers that support our platform (e.g., analytics, email providers, customer support tools).
• When required by law or to respond to legal process.

4. Cookies & Tracking

We and our partners use cookies and similar technologies for security, analytics, and personalization. See our Cookies Policy for details and how to opt out where applicable.

5. Data Retention & Security

We retain personal data as long as necessary for the purposes described (e.g., transaction records, dispute resolution, legal compliance). We implement reasonable administrative, technical, and physical safeguards to protect data, but no system is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data and to object to certain processing. Contact us at support@gramasandhai.in to exercise these rights.

7. Changes to This Policy

We may update this policy from time to time. The "Effective date" at the top will change when we publish material updates.