Refund Policy

When Refunds Are Available

• Incorrect or missing items:

  If items are missing or the order is materially incorrect, contact us within 24 hours with photos or evidence.

• Quality issues:

  If food is spoiled or unfit for consumption, contact support within 24 hours with supporting photos.

• Cancelled orders:

  If an order is cancelled before the vendor confirms or prepares it, a full refund may be issued.

How Refunds Are Processed

• Refunds are initiated after verification. We may request evidence.
• Refunds will be issued to the original payment method where possible. The timing depends on the payment processor and bank (typically 5–10 business days).
• In some cases, a vendor may issue a store credit instead of a monetary refund; this will be made explicit during the resolution.

Exceptions

Refunds will not generally be available for customer change-of-mind after delivery, unless the seller agrees. Specific categories (perishable promotional items) may have different rules — refer to the product page and the vendor's terms.

How to Request a Refund

1. Contact support: support@gramasandhai.in or use the in-app help flow.
2. Provide details: Order ID, photos and a short description.
3. Coordination: We will coordinate with the vendor and update you by email/phone.